Our Response to Coronavirus (COVID-19)


Update Friday 17th December, 2021

From 5am Friday 17th December, 2021 the Public Health and Social Measures Linked to Vaccination Status Direction (‘Direction’) will take effect. See the Direction HERE

Unvaccinated people will be unable to attend hospitality venues such as hotels, pubs, clubs, taverns, bars, restaurants or cafes. This includes patrons, employees and contractors. The Direction is made under the Public Health Act 2005 (Qld) and is Queensland law which must be followed. This includes Cloudland and all of our bars, restaurant and function facilities.

Who must be vaccinated?

  • All people entering and remaining in the venue and any of it’s onsite facilities aged 16 years and over will need to be fully vaccinated. This includes patrons, employees and contractors who must all check-in using the Check In Qld App and show proof of their vaccination status or exemption.
  • A person is considered fully vaccinated when they have had two doses of a TGA approved vaccine.
  • A person with a medical exemption to being vaccinated (a medical contraindication) can also enter and is considered the same as a vaccinated person.

What does proof of vaccination or evidence of a medical contraindication include?

Both proof of vaccination or evidence of a medical contraindication can be either printed or electronic. These include:

  • a written confirmation of COVID-19 vaccination given to the person, such as a record of vaccine card
  • vaccination information displayed on the Check in Qld app
  • a COVID-19 digital certificate or printed vaccination certificate from the Australian Immunisation Register (AIR) – Information about the AIR can be found HERE
  • an online or printed immunisation history statement for COVID-19, including confirmation of a medical contraindication
  • an International COVID-19 Vaccination Certificate.

Note: a standard medical certificate is not acceptable proof of a medical contraindication. A legally qualified medical practitioner is required to complete the medical exemption form and record this on the Australian Immunisation Register.

See the following examples of what acceptable evidence of vaccination or medical exemption may look like HERE

In addition there are also the handwritten COVID-19 Record of Vaccination cards – see examples HERE

We thank you for your cooperation and we look forward to welcoming you.


Update Monday 29th March, 2021

In response to the ​Queensland ​Government’s latest announcement on ​Monday ​29th March​ regarding the three day lockdown​, we will be temporarily closing our doors​. Please note that this also means we will not be open for Soul’sa this week on Thursday 1st April.

We hope to reopen as soon as possible. Please ​keep an eye out on our social media pages for updates and please ​stay safe and continue to look after each other.

The Cloudland Team


Update Saturday 22nd August, 2020

This morning the QLD Government announced new restrictions that have come into immediate effect. We would like to reassure our guests that these restrictions only apply to public gatherings in parks and at private residences. They do not apply to licensed venues that are operating under a COVID-Safe plan, which includes us.

The health, safety and wellness of our guests and staff remains our greatest priority and we are committed to comply with our industry COVID-Safe plan, which we have been doing so since it was introduced on the 3rd July, 2020.

We’d like to reassure you that we have no further restrictions and we can operate exactly the same as yesterday. We look forward to welcoming you again soon at Cloudland.

The Cloudland Team


Update Monday 23rd March, 2020

In response to the Government’s latest announcement on Sunday 22nd March, unfortunately the time has come for us to join the rest of the industry in temporarily closing our doors.

Our thoughts are with our staff and the wider hospitality industry who are doing it extremely tough at the moment. It breaks our hearts! The professionalism and positivity shown by our team throughout the past week in a time of great uncertainty, has been profound.

Thank you to our loyal guests who continue to support us, even up until our latest brunch on Sunday. For this we are truly grateful!

In the meantime, we will continue to post updates as they come to hand on the COVID-19 page on our website.

We look forward to welcoming you again once we all get past this. Please stay safe and continue to look after each other.

The Cloudland Team


Update Wednesday 18th March, 2020

Today it was announced by Prime Minister Scott Morrison that non-essential indoor gatherings will be limited to 100 people. At Cloudland, we want to let you know that we are open for business and reassure you that Cloudland is taking this latest development very seriously, and we are doing everything we can to manage this risk.

We are continuously assessing the situation and will continue to update our guests and staff as things evolve. We feel assured in our preparedness and are committed to providing a healthy and safe environment for our guests and staff.

We look forward to welcoming you at Cloudland.


Update Monday 16th March, 2020

The spread of Coronavirus (COVID-19) has created much uncertainty, which has been concerning for all of us.

We want to let you know that we are open for business as normal and reassure you that Cloudland is taking this situation very seriously and we are doing everything we can to manage this risk.

The health, safety and wellbeing of our guests and staff have always been our number one priority. We are carefully monitoring the directions and advice of Queensland Health, the Australian Government Department of Health and the World Health Organization (WHO), and other relevant authorities.

In addition to the rigorous safety and sanitation measures already in place at Cloudland, we have implemented comprehensive Coronavirus related protocols, which both disinfect and further limit opportunities for cross-contamination.

We are continuously assessing the situation and will continue to update our guests and staff as things evolve. We feel assured in our preparedness and are committed to providing a healthy and safe environment for our guests and staff.

We look forward to welcoming you at Cloudland.


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